Terms of service

These are the terms of service that you agree to by registering and using the services of NovaVPN. It is only under these conditions that NovaVPN allows users to use its service. NovaVPN is not a service to be used for criminal acts. It is an Internet security and privacy service. You accept not to violate any law of any jurisdiction that you are originating from. It is user’s responsibility to know and comprehend any and all relevant laws related to any jurisdiction or venue that concerns you and your actions.

NovaVPN will not be liable in any way or form for actions done by its users including criminal liability and civil liability for harm executed or not executed beyond any money paid to NovaVPN for its services by a specific individual.

You agree to preserve your username/password and the NovaVPN system from unauthorized usage. You are responsible for every single action that occurs on NovaVPN where your username/password was used for establishing the VPN connection.

You agree not to use our services for port scanning, sending spam, sending opt-in email, scanning for open relays or open proxies, sending unsolicited e-mail or any version or type of email sent in vast quantities even if the email is lastly sent off through another server. It is forbidden to launch any pop-ups from our service. You accept not to assault in any way or form any other network or computer while using our services.

NovaVPN is intolerant about exploiting children photographically, digitally or in any other way.

NovaVPN allows a maximum of six simultaneous connections per account. That includes proxy connections, and each of them counts as a separate slot.

Fair and reasonable use

You accept not to give or share your username and password to others.

NovaVPN, its owners, employees, agents and others that are involved with the NovaVPN services are not in any way or form liable for any harm of any sort executed or not executed, resulting from or arising through or from the use of any account registered with NovaVPN services.

NovaVPN does guarantee a 99.9% server uptime. In any event, NovaVPN will never be liable for any monetary harm beyond what the client paid to NovaVPN, and this shall not include attorney fees or court costs irrespective of any laws or statutes that may be treated otherwise. That is our binding agreement when you accept these terms of service.

Prohibited activities

Criminal Activity: NovaVPN account will be terminated for any client who commits any of these criminal actions in or through our service using our resources: use of stolen credit cards, credit card fraud, PayPal fraud, bank fraud, e-gold fraud, Paysera fraud, WebMoney fraud, Bitcoin fraud, mail fraud, extortion, blackmail, kidnapping, rape, murder, sale of stolen credit cards, sale of stolen goods, sending email or operating websites to perform identity theft, hacking, pharming, phishing, or spamming of any form. In addition, NovaVPN forbids web scraping through its service in any form or scale.

That is the whole agreement. NovaVPN may rewrite the terms of service from time to time. The terms of service become binding from the time it is updated on our website. It is the responsibility of the client to check for the new Terms of Service periodically.

NovaVPN can terminate any user account for violating terms of service instantly without refund and notice or suspend the account until clarification, investigation or the user comment. If your account has been suspended, you must contact us in order to see if the case can be rectified. We shall wait a reasonable period of time before we close a user account permanently and shut down all billing.

Logging policy

NovaVPN guarantees a strict no-logs policy of their VPN service, meaning that your activities using privacy solutions created by NovaVPN are not monitored, recorded, logged, stored or passed to any third party. In order to maintain the VPN service, the NovaVPN website does collect limited personal user information and site performance data (see Privacy Policy for more details).

With that said, NovaVPN does not endorse any criminal activity perpetrated by using the Service. Therefore, NovaVPN reserves the right to suspend or terminate an account in case any violation of the Terms of Service becomes apparent. As NovaVPN protects and respects customer privacy, it does not log or track their activity in any way. However, in the eventuality that NovaVPN would find out about an offense outside of those means (i.e., a customer would notify NovaVPN of them having done so), it would have the right to suspend or terminate the account.

Privacy policy

NovaVPN does not keep or store any logs about its users. However, we need to keep some information about the users:

  • User email address – to send the latest NovaVPN news and to retrieve a lost password.
  • Username – necessary to make a VPN connection.
  • Payment information – we store billing information in case of a refund request.

Cookies – we may obtain information about your general internet usage by using a cookie file which is stored on your browser. Cookies are used by IBS 4 Data limited and our marketing partners, affiliates, or analytics to analyze trends, administer the site, track user’s movements around the site and gather demographic information about our user base as a whole. No information is stored or collected that could reveal your identity. For more information about cookies, please visit http://en.wikipedia.org/wiki/HTTP_cookie.

Billing information

If you enable the subscription option, you will be automatically billed each 30, 90 days depending on the duration of the selected plan. To cancel the automatic billing schedule, simply contact our Support team with a short notice to cancel the subscription or cancel it from Accaunt managment panel.

Refund policy

As soon as you decide to claim a refund for NovaVPN services, it is only applicable for 7 days since the date of purchase and no later.

Subsriptions purchased via the iTunes/App Store are subject to iTunes/App Store refund polices.This means we cannot grand refunds if you purchased an app directly throught the iTunes/App Store you will have to contact the iTunes/App Store support for that.

Before providing a refund, we are more than interested in fixing the problematic issue you experience while using NovaVPN.

Payments made using pre-paid cards or gift cards will not be refunded. For payments made in Bitcoin, the equivalent amount in US Dollar will be refunded in Bitcoin, regardless of exchange rate fluctuations.

NovaVPN reserves the right to suspend, terminate, or refuse service to anyone at any time for any reason.No refund will be considered for accounts deleted for violation of our Terms of Service.

NovaVPN is authorized to reject service requests or perform its suspension and termination at any moment without any notice and without explaining the reasons.

Disclosure

You have a right to cancel your account at any time. You can cancel a recurring subscription from your website profile, iTunes/App Store or Google Play Store. Cancelled accounts will not be refunded.

Acceptance of terms

By logging in to any NovaVPN service, you agree to the NovaVPN Terms of Service including all other policies incorporated by reference.